Consumer Complaint

Low Rate Co is committed to treating every consumer fairly and to resolving concerns promptly. If you have a complaint about Low Rate Co, our services, or any interaction — including communications assisted by our virtual assistant, Cindie — we want to hear from you.

File a Complaint With Low Rate Co

The fastest way to have your concern reviewed is to contact our Compliance Department directly:

What to Include

To help us investigate efficiently, please include:

• Your full name and preferred contact information
• Any loan, application, or file reference number you may have
• A clear description of your concern
• Relevant dates, names, or communications
• The resolution you are seeking

Our Process

We will acknowledge your complaint, investigate the matter, and respond to you. Complaints involving AI-assisted services are routed to Compliance for investigation and resolution, and are reviewed by a supervising licensed mortgage loan originator where appropriate.

Federal Regulatory Agencies

You may also file a complaint with the following federal resources:

• NMLS Consumer Access: https://www.nmlsconsumeraccess.org
• CFPB Complaint Portal: https://www.consumerfinance.gov/complaint/

State Mortgage Regulators

You may also contact the mortgage regulator in your state. You can identify your state regulator and verify Low Rate Co’s licenses through NMLS Consumer Access using our NMLS ID, 2120424.

Equal Housing & Fair Lending

Low Rate Co is an Equal Housing Opportunity provider and does not discriminate on the basis of any protected class under federal or state law. If you believe you were treated unfairly, see our Fair Lending & Responsible AI Statement.